FAQ

Frequently Asked Questions (FAQ)

Everything you need to know about our neon LED signs – quality, technology, shipping, warranty and more.

Product & Quality

What makes your neon LED signs special?

Our neon LED signs stand for uncompromising premium quality, modern designs and high-grade craftsmanship. Every sign is carefully handmade and built from extra-thick 6 mm acrylic glass with long-lasting premium LEDs rated for up to 50,000 hours.

Our designs are anything but boring off-the-shelf products – every motif was created to make a room feel unique and to build real atmosphere.

Why are your neon LED signs better made than many others?

The difference is in the quality. While many suppliers rely on cheap mass production, we use only high-grade materials, extra-thick 6 mm acrylic glass and long-lasting premium LEDs rated for up to 50,000 hours.

Every neon LED sign is carefully handmade and inspected several times before it ships. Our designs aren't interchangeable standard products – they were created to genuinely stand out.

How long do your neon LED signs last?

Our high-grade premium LEDs are rated for up to 50,000 hours. That's more than 5 years of continuous operation – and considerably longer with normal use.

What sizes do you offer?

We offer neon LED signs in many different sizes – from compact 20 cm (7.9 in) models all the way up to large statement signs of 150 cm (59.1 in).

Technology & Safety

Do the neon LED signs get hot?

No. Thanks to state-of-the-art LED neon technology, our neon LED signs stay pleasantly cool and safe even during extended use.

Are the neon LED signs silent?

Yes, all of our neon LED signs run completely silently.

Are your neon LED signs suitable for outdoor use?

No. All of our neon LED signs are designed for indoor use only and carry protection class IP20.

Are your neon LED signs energy efficient?

Yes, our neon LED signs are energy saving and efficient. Power consumption depends on size, design and brightness. Thanks to modern LED technology, running costs stay very low even with daily use.

Do your neon LED signs have certifications?

Yes, our products meet common safety and quality standards such as CE and RoHS. Depending on the country and model, also:

  • FCC
  • EMC
  • UKCA

What's Included, Mounting & Operation

What's included in the delivery?

Every order includes:

  • neon LED sign
  • matching power adapter or USB connection
  • mounting accessories
  • hanging chain
  • suction cups
  • display stands, depending on the model
  • screws & wall anchors for wall mounting

Large 12V neon LED signs also include a remote control.

How can neon LED signs be mounted?

Our neon LED signs offer several mounting options.

Small USB neon LED signs:

  • hanging chain
  • suction cups for windows & mirrors
  • display stands for flat surfaces
  • wall mounting with screws & wall anchors

Large 12V neon LED signs:

  • hanging chain
  • suction cups
  • wall mounting with screws & wall anchors
Can neon LED signs be used right away?

Yes, all neon LED signs are ready to use and can be plugged in straight out of the box.

How are small USB neon LED signs powered?

Our small neon LED signs have a USB connection and can be powered flexibly:

  • from your PC
  • with a power bank
  • via a USB adapter plugged into a wall outlet

They also come with a 2 m (6.6 ft) cable and a 9-step inline dimmer on the cable.

What features do large 12V neon LED signs have?

Our large premium neon LED signs come with a wide range of features:

  • 10-step dimming (10 / 20 / 30 / 40 / 50 / 60 / 70 / 80 / 90 / 100 %)
  • remote control
  • timer function (5 / 10 / 30 / 60 minutes)
  • various flashing modes up to strobe
  • powerful 12V power supply

Shipping & Delivery

How long does delivery take?

We work hard to ship your order as quickly as possible. Since every neon LED sign is individually handmade, delivery takes roughly 6–14 days including production and shipping, depending on design and size. Once your order has shipped, you'll receive tracking information by email.

Why is every neon LED sign produced only after ordering?

We deliberately choose sustainable production over mass-produced goods and unnecessary stock. That's why every neon LED sign is individually handmade only after your order comes in.

Do you offer free shipping?

Yes, we offer free worldwide shipping on every order – with no minimum order value.

Which carriers do you ship with?

Germany / Austria / Switzerland:

  • DHL
  • Hermes
  • DPD

International:

  • UPS
  • FedEx
  • YunExpress
  • plus local shipping partners depending on the country
How are neon LED signs packaged?

Every neon LED sign is packed carefully and securely for transport. The surface is first covered with protective film and then wrapped in shock-absorbing bubble wrap. Everything is then packed into a sturdy, crush-resistant box, which is additionally protected by a water-repellent shipping sleeve.

Warranty, Returns & Support

Is there a warranty on neon LED signs?

Yes, we offer a 1-year warranty on our neon LED signs.

What happens in case of defects or shipping damage?

If your neon LED sign arrives damaged or turns out to be defective, you'll of course receive either a full refund or a free replacement.

Can I return my neon LED sign?

Yes, you can return your neon LED sign within 14 days of receiving your order. To arrange the return, please contact our support team at business@loveledlights.de.

How quickly does your support respond?

Our support team usually replies within a few hours.

Are there genuine customer reviews?

Yes, you'll find plenty of genuine customer reviews under our products.