General Terms and Conditions

§ 1 Scope and Provider

(1) These General Terms and Conditions apply to all orders placed by consumers and businesses through the LoveLEDlights online shop.

(2) The provider and contractual partner is:
LoveLEDlights, Owner: Luke Anton Kolb, Lidelstraße 25, 81245 Munich, Germany, Email: support@loveledlights.com, Phone: +49 171 3899977.

(3) A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

(4) These General Terms and Conditions apply exclusively. Deviating conditions of the customer will not be recognized unless the provider expressly agrees to their validity in writing.

§ 2 Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to order.

(2) By clicking the order button, you place a binding order for the goods contained in the shopping cart. The receipt of the order will be confirmed immediately by email. This confirmation of receipt does not yet constitute acceptance of the order.

(3) The contract is concluded as soon as the provider accepts the order through a separate order or shipping confirmation or ships the goods.

(4) The contract language is German.

§ 3 Custom Manufacturing

All neon signs are custom-made by hand after the order is received. Products designed according to customer wishes or tailored to personal needs (e.g., individual texts, designs, colors, or dimensions) are custom-made items. Minor, production-related deviations in color, brightness, or size are possible and do not constitute a defect.

§ 4 Prices and Shipping Costs

(1) All prices are final prices and include statutory VAT.

(2) The price stated in the online shop at the time of the order applies.

(3) Shipping is free for the customer.

§ 5 Payment Terms

(1) The following payment methods are available in the online shop:

Credit card (Visa, Mastercard)
Maestro
Apple Pay
PayPal
Klarna
TWINT
USDC (Stablecoin)

Which payment methods are available in individual cases depends on the chosen delivery country and the ordered products and will be displayed during the ordering process.

(2) Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

(3) In case of default of payment, the statutory provisions apply.

§ 6 Delivery and Delivery Time

(1) Delivery will be made to the delivery address specified by the customer.

(2) Since each product is individually manufactured, the delivery time is usually 6–14 days (production plus shipping), depending on the design and size. Specific shipping times per country are listed on our shipping page.

(3) Delays due to circumstances beyond the provider's control (e.g., force majeure, delays by shipping service providers) will extend the delivery time accordingly.

§ 7 Retention of Title

The delivered goods remain the property of the provider until full payment.

§ 8 Right of Withdrawal and Voluntary Right of Return

(1) Consumers generally have a statutory right of withdrawal. The details can be found in the separate cancellation policy.

(2) For custom-made products that are manufactured according to individual customer specifications or are clearly tailored to the personal needs of the consumer, there is generally no statutory right of withdrawal according to § 312g Abs. 2 No. 1 BGB.

(3) Irrespective of this, we grant you a voluntary right of return of 14 days from receipt of the shipment. Within this period, you can return the goods to us. The prerequisite is that the goods are undamaged and in perfect condition. The direct costs of return shall be borne by the buyer. To process the return, please contact our support at support@loveledlights.com in advance. This voluntary right of return does not affect your statutory rights.

§ 9 Warranty / Liability for Defects

(1) The statutory provisions on liability for defects apply.

(2) In case of a defect in the goods, please contact us using the contact details provided above.

§ 10 Liability

(1) The provider is liable without limitation for damages resulting from injury to life, body, or health, as well as for damages based on intent or gross negligence.

(2) In the event of slightly negligent breaches of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

(3) Liability under the Product Liability Act remains unaffected.

§ 11 Dispute Resolution

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.

(2) Should individual provisions of these General Terms and Conditions be or become ineffective, the validity of the remaining provisions shall remain unaffected.

Status: May 25, 2026